Debt Advice
141. The level of consumer debt in the UK is
estimated at £1.3 trillion. In October 2008, the ITEM club's
forecast predicted that consumer debt problems were likely to
increase proportionally with levels of unemployment despite the
decline in interest rates.[297]
142. In May 2008, the Governor of the Bank of
England stated "For the time being, at least, the 'nice'
decade is behind us.[298]
The credit cycle has turned. Commodity prices are rising. We are
travelling along a bumpy road as the economy rebalances".[299]
As levels of employment fall consumers who have based their budgets
on the availability of cheap and easy credit will struggle to
keep up payments on their mortgages and other debts. When we discussed
this with the Chancellor, he told us that there would inevitably
be a lag between the recovery in the economy and a rise in employment.[300]
143. The Pre-Budget Report published a commitment
to ensure that every household struggling with debts could access
free impartial debt advice.[301]
Since April 2006, BERR has funded a face to-face debt advice
project which has assisted an estimated 169,000 clients with their
debt problems. The Government also provides £2 million funding
a year to support telephone debt advice, through the National
Debt line. The Pre-Budget Report announced further measures which
included:
- allocating an additional £5.85
million to increase the provision of free telephone debt advice
which it estimated could assist 70,000 people each year with their
debt problems;
- the provision of a further £10 million in
funding for Citizens Advice Bureaux to expand local face-to-face
advice capacity which could assist a further 335,000 people each
year; and
- the establishment of an online webpage on www.direct.gov.uk
to provide free and impartial sources of advice and support.
Information on financial support, along with debt advice, would
be further promoted from January 2009, as part of a campaign to
promote www.direct.gov.uk services.[302]
144. When asked if the additional funding allocated
to Citizens Advice would be sufficient given the sort of demand
that was predicted at this time, Mr Mike Williams, Director, Personal
Tax and Welfare Reform, HM Treasury, reported that the money given
to Citizens Advice Bureaux, which would be £10 million to
March 2010, was "quite significant extra amounts". The
provision was designed enable local face-to-face advice capacity
to be expanded.[303]
145. We welcome the extended
provision of free impartial debt advice outlined in the PBR through
the Citizens Advice Bureaux, and through online and telephone
services. Citizens Advice is well placed to offer advice to those
struggling with debt problems and the public is certain to benefit
from the funding allocated to increase its capacity.
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