House of Commons - Public Accounts Committee

House of Commons

Session 2008-09
Publications on the internet
Public Accounts Committee Publications

Public Accounts Committee - Minutes of Evidence [Back to Report]
Department for Work and Pensions: Handling Customer Complaints

Here you can browse the Minutes of Evidence which were ordered by the House of Commons to be printed 2 March 2009.

Oral evidenceTaken before the Committee of Public Accounts
on Wednesday 29 October 2008

Members present:

Mr Edward Leigh, in the Chair

Mr Richard Bacon Mr Austin Mitchell

Mr Paul Burstow Mr Alan Williams

Mr Ian Davidson

Mr Tim Burr CB Comptroller and Auditor General, Ms Wendy Kenway-Smith, Assistant Auditor General and Mr David Clarke, Director, National Audit Office, gave evidence.

Mr Marius Gallaher, Alternate Treasury Officer of Accounts, HM Treasury, was in attendance.

REPORT BY THE COMPTROLLER AND AUDITOR GENERAL

DEPARTMENT FOR WORK AND PENSIONS:

HANDLING CUSTOMER COMPLAINTS (HC 995)

CONTENTS
Witnesses: Sir Leigh Lewis KCB, Permanent Secretary, Mr Terry Moran, Chief Executive, Pension, Disability and Carers Service, Department for Work and Pensions and Ms Lesley Strathie, Chief Executive, Jobcentre Plus, gave evidence.
Question Numbers
1-19
20-39
40-59
60-67
Supplementary memorandum from the Department for Work and Pensions



© Parliamentary copyright 2009	Prepared 26 March 2009