Conclusions and recommendations
1. Significant
under-spends in successive years have seen the Treasury Group
build up exceptionally large stocks of End-Year Flexibility, exceeding
the Group's annual budget within Departmental Expenditure Limits.
On the assumption that the Treasury will wish to set an example
to other departments through continued restraint on Departmental
Expenditure Limits expenditure in the period covered by the Comprehensive
Spending Review, there appear to be few prospects for this stock
to be deployed to a significant extent for the Group's expenditure
within Departmental Expenditure Limits. We recommend that, in
its response to this Report, the Government state whether there
are any circumstances in which the Treasury Group's Departmental
Expenditure Limits End. Year Flexibility stock might be used for
purposes other than expenditure within the Group's Departmental
Expenditure Limits. (Paragraph 14)
2. OGCbuying.solutions'
role or status does not provide sufficient justification for its
exclusion from the calculations for headcount reductions. We therefore
reiterate our view that there is a risk that the practice of excluding
certain categories of staff increases from calculations of headcount
reductions for the purposes of the efficiency programme detracts
from the overall credibility of the headcount statistics. (Paragraph
19)
3. In view of the
extent to which Value for Money Delivery Agreements were portrayed
by the Government as a new departure in reporting on efficiency,
we view the Treasury Group's own document as disappointing. (Paragraph
22)
4. We recommend that,
in its response to this Report, the Government set out the efficiency
targets for each organisation within the Treasury Group and for
further savings from estate rationalisation and Group Shared Services
for each year over the period from 2008-09 to 2010-11. (Paragraph
23)
5. We recommend that
the Government, in its response to this Report, state how it proposes
that the quality of service of the Treasury Group during the period
from 2008-09 to 2010-11 be measured, and whether there are arrangements
in place to identify whether efficiency savings have led to any
detrimental effects on quality of performance. (Paragraph 24)
6. Even if formal
responsibility for general oversight of the efficiency programme
across Government is separate from management of the Treasury's
own programme, we consider it unsatisfactory that the role of
oversight and challenge be undertaken from within the same organisation.
We recommend that the Government put in place arrangements for
the Cabinet Office to perform the role of challenge and oversight
in relation to the Treasury Group's own efficiency programme.
(Paragraph 25)
7. We recognise that
considerable work has been undertaken in the last year to enable
the Royal Mint to improve its financial performance and congratulate
all those concerned. We note that more work will need to be done
to enable the Mint to meet its Average Rate of Return target set
by the Treasury for 2007-08. (Paragraph 29)
8. We note that the
new Service Level Agreement is intended to enable the Treasury
to achieve £2.9 million programme-based efficiency savings
and we will return to this issue in the Autumn to see if these
savings are achieved. (Paragraph 38)
9. We welcome the
Mint's ambition to develop its business by establishing itself
as a corporate entity separate from Government, and we agree that
it will benefit from a standard company governance framework.
The Mint is clearly in its strongest and most viable position
for some time and we look to its new Chief Executive to take the
vesting process forward successfully. (Paragraph 40)
10. Provided that
adequate arrangements are put or remain in place for reporting
on the performance of the Office of Government Commerce and the
Debt Management Office, and subject to the response to the specific
recommendations in the remainder of this chapter, we view the
pilot for combining the resource accounts and the departmental
annual report of the Treasury Group as offering an opportunity
for continued improvement in the quality of financial reporting
by the Group in future. (Paragraph 41)
11. We are disappointed
that the Treasury's annual report and accounts for 2006-07 do
not include forward plans for expenditure linked to objectives
comparable to the information provided in the departmental report
for 2005-06. We recommend that such information for the period
2008-09 to 2010-11 be included within the annual report and accounts
for 2007-08. The Treasury's capacity to include such plans and
then to report on performance in relation to such plans will be
an important indicator of the extent of the Treasury's success
in seeking to raise the standards of its own financial management
and reporting. (Paragraph 42)
12. We recommend that
information on bonus payments as a proportion of total Treasury
Group remuneration, divided between organisations, and on bonus
payments to individual members of the Executive Board be included
in future reports and accounts. (Paragraph 43)
13. We recommend
that the Treasury reinstate information on staffing by grade,
including the gender and diversity of staffing by grade, in future
Reports and Accounts. (Paragraph 44)
14. The Treasury's
roles in allocating and controlling public spending and in acting
as a guardian of propriety and economy in public services mean
that it will never be universally popular amongst other Government
departments and other stakeholders. While we would not wish the
Treasury to become too inhibited in performing its role at the
centre of Government, we welcome the steps that the Treasury is
taking in response to the call in the Capability Review for "greater
inclusiveness and humility" in the Treasury's dealings with
others. We recommend that a summary of the results of the annual
surveys of stakeholder opinion and the Treasury's response to
stakeholders be published in the Treasury's annual reports. We
further recommend that a summary of quantitative evidence from
the survey conducted as part of the Capability Review be published
in the Government's response to this Report, to serve as a baseline
for measuring progress in the subsequent, annual surveys. We recommend
that the Treasury take steps to address concerns expressed in
the Capability Review to bolster the depth and breadth of their
officials' practical experience. (Paragraph 48)
15. We are not convinced
that the Treasury's Public Spending Directorate is suitably placed
to play an effective role in supporting and challenging departmental
efficiency programmes. It is not evident that a role in questioning
the validity of claimed efficiency savings is compatible with
the task of ensuring that public spending limits are adhered to.
The Capability Review of the Treasury demonstrates that our uncertainty
is shared by others. We recommend that the Treasury clarify its
own role in relation to the efficiency programme for the period
from 2008 to 2011 in a swift response to this Report. (Paragraph
51)
16. We welcome progress
by the Treasury, other Government departments and the National
Audit Office towards the objective of laying all Resource Accounts
before the House of Commons before the Summer recess. We look
forward to further progress on the quality of such Accounts measured
by the number of qualified Accounts. (Paragraph 53)
17. We expect the
Government, in its response to this Report, to explain why the
Treasury's objective for the appointment of professionally-qualified
Finance Directors in all departments by December 2006 was not
met. We further recommend that a relevant accountancy qualification
be described as an essential criterion in all future advertisements
for posts of departmental Finance Directors. (Paragraph 54)
18. We recommend that
the Treasury identify a method of measuring its success in its
own role in supporting improvements in financial management across
Government, such as the annual survey of stakeholder opinion,
and report on performance against that measure in future department
annual reports. (Paragraph 55)
19. We are disappointed
by the absence of any meaningful information in Delivery Agreements
accompanying the new Public Service Agreements for the period
from 2008-09 to 2010-11 about linkages between delivery against
outcome indicators and the resources to be applied to each Public
Service Agreement. This indicates that there is still some considerable
room for improvement in financial and performance management within
Government. We recommend that the Treasury set itself a target
to ensure that the Public Service Agreements finalised as part
of the next Spending Review in 2009 or 2010 include a clear statement
about the resources to be allocated across Government to the delivery
of each Agreement. (Paragraph 57)
20. We will continue
to examine the implications of the implementation of International
Financial Reporting Standards for Government accounting and for
the national accounts. (Paragraph 60)
21. We welcome the
Government's positive response to our recommendation relating
to improved alignment of parliamentary authorisation of public
expenditure and the planning and control processes for such expenditure
within Government. We look forward to examining progress of this
"line of sight" initiative as it develops and, as part
of this examination, we expect to consider whether the proposed
timetable for implementation could be expedited. (Paragraph 61)
22. We view the failure
of the Office of Government Commerce to publish an annual report
in 2006-07 as unacceptable. We expect the Office to report on
its performance on an annual basis in future. (Paragraph 69)
23. We are concerned
that the current arrangements for highlighting a project assessed
by a Gateway review as "double red" fail to address
the wider ranging issues regarding the continued failure of the
Government properly to manage such a project. In response to this
Report, we expect the Government to set out how projects that
receive a "Double-red" Gateway Review will formally
be held to account. (Paragraph 75)
24. Whilst we recognise
that Gateway Reviews have been used as corrective instrument to
realign a failing project, we would like to know what pre-emptive
action the Government takes to ensure that risk management is
properly utilised in the planning of projects subject to a Gateway
Review. We will return to this issue in the Autumn. (Paragraph
76)
25. We accept that
a number of the outcomes set out in the Treasury's Public Service
Agreements for the period from 2004 to 2008 and in its Departmental
Strategic Objectives for the period from 2008 to 2011 are not
subject to easy measurement. We also accept that the Treasury's
own direct influence in relation to some of its international
objectives will be necessarily limited. However, this reinforces
the importance of external scrutiny and audit of Treasury performance.
We note that the Treasury proposes to monitor its performance
in influencing the policy debate and the international structures
it uses to make progress on its objectives by taking as its milestones
the outcomes of specified key events. We recommend that the Treasury
arrange for independent monitoring to be included within assessments
of those key international events relevant to the Treasury's international
objectives. We further recommend that the Government clarify,
in its response to this Report, whether data sources used for
the purposes of measuring performance in relation to Departmental
Strategic Objectives will be the subject of audit by the National
Audit Office. (Paragraph 89)
26. We recommend that,
in its response to this Report, the Government confirm that progress
in relation to the Treasury's PSA 6 target for regional growth
will be measured in relation to the economic cycle which the Government
expects to have concluded in 2007. We further recommend that,
in reporting on the ending of that cycle, the Government includes
an analysis of the economic cycle in each region of England as
well as for the United Kingdom as a whole. (Paragraph 91)
27. We recommend that
the Government, in its response to this Report, set out its provisional
analysis of the work currently being undertaken to analyse the
reasons for low take-up of the childcare element of tax credit
and the reasons for regional differences in take up. (Paragraph
94)
28. We welcome the
consultation that the Treasury has initiated with this Committee
in relation to its Departmental Strategic Objectives for the period
from 1 April 2008 to 31 March 2011, which we trust will serve
as a precedent for the continued future development of the performance
management framework. We welcome the inclusion of a performance
indicator for the Treasury's work on supporting stable financial
markets. We recommend that the Government, in its response to
this Report, set out the timetable for the commissioning of a
first assessment of UK financial stability and risk management
against international comparisons. We further recommend that all
such assessments be commissioned from an organisation outside
Government, such as the International Monetary Fund, and be published.
(Paragraph 96)
29. We recommend that
the Government clarify, in its response to this Report, whether
it is committed to maintaining net public sector debt below 40%
of GDP in each and every year of the economic cycle that is expected
to have begun in 2007. (Paragraph 97)
30. We are concerned
that eight out of ten areas assessed under the Capability Review
of HMRC require development. We expect HMRC to resolve these issues
and we will scrutinise HMRC's progress in the autumn. (Paragraph
101)
31. We recommend that
in all future departmental accounts the payments of bonuses be
listed alongside other remuneration. Whilst we accept that a rise
in staff bonuses can be party attributed to pay assimilation that
occurred as a result of the merger of Inland Revenue and Her Majesty's
Customs and Excise, we ask the Government to explain why, in a
year of poor performance and ongoing headcount reductions, Senior
Civil Service grade staff have received on average a 60% increase
in their bonus payments. (Paragraph 110)
32. The considerable
reduction in Missing Trader Intra Community Fraud has not had
a marked effect on the VAT loss figures. We recommend that the
Government, in its response to this Report, explain how it has
evaluated its 'success' in tackling MTIC fraud. We further recommended
that the Government explain in that response why there has been
slippage on the reduction of VAT losses and how it intends to
improve its performance in this area. (Paragraph 113)
33. We recommend that
the Government, in its response to this Report, explain why the
Self-Assessment filing rate has decreased if "significant
resource" has been put into it, and clarify what other activities
the Self-Assessment resource has been focused on. We further recommend
that the Government explain what effect the online system crash
in late January 2008 will have on HMRC's assessment of performance
against this PSA target in the 2008 Departmental Annual Report.
(Paragraph 118)
34. We are concerned
that the current VAT gap, the direct tax and National Insurance
underpayments, and the deterioration in the Self-Assessment filing
performance may be linked to the headcount reduction under the
efficiency programme. We expect the Government response to this
Report to provide further evidence of the Government's position
if the Government continues to maintain that this is not the case.
We also recommend that the Government response explain how the
Government will ensure that any further efficiency savings are
not made at the cost of further deterioration in HMRC's performance.
(Paragraph 119)
35. We remain concerned
that HMRC's headcount reductions, office closures and consequent
move towards contact centres have proved a source of frustration
to customers. We recommend that the Government, in its response
to this Report, provide further information on the reasons for
the slippage on PSA 5, and ask HMRC to publish the evaluation
that it commissioned detailing the level of customer satisfaction
with the new contact centres. (Paragraph 121)
36. We note that HMRC
plans to take no further action to improve performance under PSA
6 and therefore suggest that the description is changed from "very
challenging" to "impossible", because it is clear
that HMRC will fail to achieve the target. (Paragraph 122)
37. We recommend that
the Government, in its response to this Report, explain why the
target for 50% of VAT returns to be filed online has been postponed
until 2010. Furthermore, the last three years have seen an increase
to only 12% of VAT returns filed online, therefore we expect HMRC's
plans to ensure that the 50% target is reached by this later date.
(Paragraph 123)
38. There have been
considerable problems with delays in VAT registration for small
businesses. We have repeatedly been assured that the headcount
reductions and efficiency programme as a whole would not cause
a decline in the quality of HMRC's services. We ask the Government
to explain why there has been a deterioration of service in relation
to VAT registrations and what measures it will take to bring HMRC
back on course. (Paragraph 128)
39. We recommend that
the Government, in its response to this Report, explain why HMRC's
2007 Departmental Annual Report assesses PSA8 as "On course"
when the Department has not reached the halfway point to achieve
the March 2008 target and does not appear to have improved upon
the 2006-07 Autumn Performance Report results when the same target
was viewed as suffering from "Slippage". (Paragraph
130)
40. We are concerned
that five years after the introduction of tax credits, the number
of complaints referred to the Adjudicator's office has significantly
increased. We expect HMRC to make significant improvements to
their administration of tax credits as a matter of urgency. (Paragraph
135)
41. We welcome HMRC
decision to revise code of practice 26 following our concerns
raised in our Report in the administration of tax credits. We
expect HMRC to continue to work closely with the Adjudicator to
ensure that all tax credit guidance is clear and fair. (Paragraph
139)
42. We regret the
failure of HM Revenue & Customs to consult this Committee
about its new Departmental Strategic Objectives and the accompanying
outcome indicators. We expect to assess the changes to HMRC's
performance management framework when fuller information is available.
(Paragraph 144)
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