House of Commons

Session 2007-08 Publications on the internet Public Administration Committee Publications

Public Administration - Sixth Report Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 24 April 2008. Contents Terms of Reference Summary 1  Introduction Background Transforming public services 2  What are 'user-driven' public services? User consultation User-driven public services 3  Why user-driven public services? The moral and political case Improving public services Cost-effectiveness and value for money 4  Towards responsive, user-driven public services Deciding where user involvement is appropriate Fairness Risk and accountability Cost Rebalancing the relationship: the role of service professionals Enabling and empowering: the role of service users Flexible and responsive services: implications for how public services are organised Evaluating the performance of user-driven services 5  Conclusion Conclusions and recommendations Formal minutes Witnesses List of written evidence List of Reports from the Committee during the current Parliament

© Parliamentary copyright 2008	Prepared 7 May 2008