Appendix: Government response
1. The Ministry of Defence (MOD) welcomes the publication
of this Report which recognises the good work being done by Defence
Estates and in particular the way in which the MOD has integrated
sustainability concerns into its estate management and contractual
arrangements with private companies. The Report also draws attention
to the MOD's innovative work on energy conservation. Finally,
the Committee rightly draws attention to the considerable progress
made in improving Service accommodation in the past few years,
and the wide-ranging programme of estate rationalisation aimed
to concentrate the Armed Forces on fewer, larger sites, which
is currently in progress.
2. The MOD is pleased that the Committee has recognised:
- the steps which are being taken
to improve and modernise Single Living Accommodation, and that
it has seen some new accommodation which is first-rate
- the progress the MOD has made in upgrading Service
Family Accommodation
- the steps which Annington Homes has taken voluntarily
to prioritise Service families when it sells former Service Family
Accommodation
- that the MOD offers individuals a loan of up
to £8,500 towards the purchase of a house
- the increased focus on customer satisfaction
in the new Housing Customer Attitude Survey and its extension
to the occupants of Service accommodation overseas
- the success of the experiment to reduce energy
consumption at RAF Kinloss as an example of MOD's innovative approach
to energy management, which has delivered substantial savings
over a relatively short period of time.
3. The MOD's responses to each of the Conclusions
and Recommendations set out in pages 39 to 42 of the Report are
set out below:
Defence Estates met two-thirds of its performance
targets in 2005-06. Two targets relating to decreasing "customer
dissatisfaction" were assessed as being achieved, although
the assessment was based on the development of a new survey, not
the results of a survey. Some targets were greatly exceededone,
relating to the number of properties upgraded to Standard 1 condition,
by over 180%. It may be that exceeding the targets relating to
the upgrade of properties simply reflected a staggeringly good
performance on the part of the MoD, but we find this difficult
to judge. The MoD should review the way it sets targets for Defence
Estates to ensure that targets are not set at a level which is
too easy to achieve (paragraph 19).
4. The original target of 600 was set realistically,
based on the funding that had been planned for the year 2005/06.
In the event, additional in-year funding became available to
enable more properties to be upgraded and thus the target was
exceeded.
The targets set for Defence Estates have increased
in number from 11 in 2003-04 to 22 in 2005-06 and the percentage
of targets achieved have ranged from 91% in 2003-04 to 68% in
2005-06. Such variation makes it difficult to assess how a defence
agency is performing over time. We recommend that the MoD should
review whether Defence Estates needs to be set such a large number
of targets and whether there is scope for focusing on a smaller
number of key targets in the future (paragraph 21).
5. Defence Estates Key Targets are kept under constant
review. The increase in the number of targets has, in part, been
a result of the merger of Defence Estates with what was the Defence
Housing Executive plus additional responsibilities as Defence
Estates became responsible for a wider estate portfolio, including
Germany, Northern Ireland and the Defence Training Estate. Additionally,
in recent years greater emphasis has been placed on the sustainability
agenda and Defence Estates Key Targets now incorporate a number
of pan-Government sustainable development targets. We are, however,
keen to ensure the Defence Estates targets remain focused and
will look at the number of Key Targets we manage when we refresh
them at the end of the financial year.
Defence Estates was one of the largest Defence
Agencies, but from April 2007 lost its agency status. As with
other Defence Agencies which have lost agency status, we are concerned
that there will be a loss of transparency and accountability if
Defence Estates is not required to produce its own annual report
and accounts. We remain to be convinced that additional information
in the MoD's Annual Report and Accounts on the activities of a
former agency will be sufficient to allow proper parliamentary
scrutiny (paragraph 26).
6. In responding to the Committee's Report on the
Departmental Report and Accounts 2005/06, the Department undertook
to consider how best to respond to the Committee's wish that the
amount and quality of public reporting should not be materially
reduced as a result of any removals of agency status and to make
further proposals.
7. As the Permanent Under Secretary has told the
Committee, it is not MOD's intention to reduce Parliamentary scrutiny
of defence business. However, the increased level of transparency
and accountability across the Department as a whole, coupled with
an enhanced performance management regime, means that the additional
overhead in producing an agency's annual report and accounts can
no longer always be justified.
8. With regard to financial data, in addition to
the information contained in the Departmental Annual Report and
Accounts, a breakdown of the MOD's accounts by management grouping
is placed in the Library of the House each year. It is the Department's
view that this should provide the Committee with the level of
financial detail it requires.
9. As was made clear in the Departmental Plan 2007,
MOD will continue to provide a full account to Parliament of performance
against all the Department's objectives and priorities, internal
and external, in the Annual Report and Accounts. This information
is supplemented by a number of other reports which are published
each year on specific areas of MOD's business. Information on
the defence estate in the Departmental report is supplemented
by a Stewardship Report, and the Defence Estates' Corporate Plan,
both of which will continue to be published on an annual basis
and which include performance against Defence Estates' Key Targets.
10. Given the amount of information which MOD is
still providing, the removal of agency status to reduce the reporting
burden or to facilitate wider reorganisation, does not make it
feasible or sensible to continue to provide an annual report on
each area of work previously undertaken by an agency. However,
if the Committee requires specific information which is not contained
in the various reports mentioned, then the Department will consider
how it might be able to provide it.
We welcome the steps which are being taken to
improve and modernise Single Living Accommodation, and have seen
some new accommodation which is first-rate. However, it is not
clear what the strategy is and some accommodation remains appalling.
This is unacceptable. Quite apart from this being poor management
of property, accommodation is an important factor in retention,
and the MoD must do more to address the condition of accommodation
if it is not to lose experienced personnel who are very difficult
to replace. The MoD must, as a priority, put right the worst accommodation
as well as that which can most easily be improved (paragraph 42).
11. The MOD recognises that good quality housing
is a fundamental part of the welfare package we give to our Armed
Forces personnel and their families. Good progress is being made
in upgrading its housing and other living accommodation. This
is a very substantial task given that MOD manages some 71,000
family properties and 165,000 single bedspaces worldwide and that
MOD is reversing a legacy of decades of underfunding. The Department
recognises that there is much still left to do. Over the next
10 years we expect to spend more than £5 billion on accommodation.
The MOD's Comprehensive Spending Review (CSR) settlement included
some £550 million (over three years) specifically to improve
the standard of accommodation for the Armed Services.
12. On Single Living Accommodation, a twin track
approach has been adopted. On the one hand there is a substantial
programme of investment in new build and major refurbishment which
will replace the worst standard accommodation. However this alone
would take too long to bring all accommodation up to the highest
standard. In parallel to this, we are therefore addressing accommodation
which can be returned to a good standard by targeted maintenance
and minor improvements. Latest figures show that some 45% of our
accommodation will be of a good (Grade 1 or 2 for charge) standard
by the end of 2007/08 and 50% by end 2008/09.
The Regional Prime Contracts are intended to improve
the maintenance of Single Living Accommodation, but it is clear
that there are significant problems in the way they are operating
in practice. We recommend that the MoD provide us, in the response
to this Report, with a progress report showing how these contracts
are performing against the expected improvements (paragraph 48).
13. The five Regional Prime Contracts differ in their
defined outputs which were restricted due to the availability
of funding. It is, however, accepted by our customers that
the standard of reactive maintenance and the response to health
and safety issues are much improved from the previous arrangements.
New processes to address concerns regarding the delivery of low
value capital projects have been introduced. A detailed study
to examine whether value for money is being delivered across all
the prime contracts is underway and is due to report at the end
of March 2008.
14. The MOD has developed an Estate Performance Measurement
System (EPMS) to monitor the performance of the Prime Contracting
initiative. EPMS has been acknowledged as best practice by the
National Audit Office in its 2007 Report "Managing the Defence
Estate" and through OGC Gateway Reviews. EPMS measures performance
across six key areas: estate condition; programme effectiveness;
efficiency; customer satisfaction; safety and sustainability;
and is due to be operational from April 2008.
Views on the merits of the Annington deal differ.
Undoubtedly, the increase in property prices makes the deal look,
with the benefit of hindsight, less attractive than it looked
at the time. But the deal was intended to deliver not just money
into the public purse but also incentives for the MoD to maintain
acceptable standards of repair and fewer empty properties. Our
comments below on the disposal of properties suggest that these
incentives have not operated as intended. We find this deeply
disappointing. Given the constraints of the Annington deal and
the changing strategic requirements, there is a case for a review
of the whole of the married quarter estate to ensure that property
is being retained and disposed of optimally, with maximum value
for money for the taxpayer (paragraph 56).
15. It is true that the Anningtons deal did not in
itself deliver incentives for MOD to maintain acceptable standards
of repair and fewer empty properties, however these objectives
are being pursued by other means. The MHS prime contract is the
most recent initiative aimed at improving standards of repair.
After a difficult start, it is now delivering at a much higher
level. There is, however, still room for improvement and all parties
are working hard to continue the upward trend. We are working
hard to reduce the number of void properties. The current level
of voids is in part due to the very high number of individual
moves involved in Service life and by the need to have houses
immediately available for families, rather than to queue families
for houses. There are also a number of properties necessarily
left void pending estate rationalisation decisions.
In our view, the proceeds from sales of surplus
married quarters should be re-invested in Service accommodation
(paragraph 57).
16. Where married quarters have no enduring military
use they are either returned to Anningtons or, if owned by MOD,
sold on the open market. Where receipts exceed the targets set
by HM Treasury it has been agreed that subject to wider MOD needs
the resource can be considered for use to develop and improve
the estate, subject to certain conditions set by HM Treasury.
Whilst we welcome the progress the MoD has made
in upgrading Service Family Accommodation, much more remains to
be done. The MoD needs to recognise the scale of the challenge
it faces (paragraph 61).
17. The MOD has publicly recognised the scale of
the challenge and is determined to bring about greater improvement.
18. In recognition of the challenge in continuing
to upgrade Service Family Accommodation (SFA) in Great Britain,
we have identified a 10-year upgrade programme based on an anticipated
investment of £38 million for 2008/09 and £48 million
per annum thereafter. This will deliver 600 upgrades in 2008/09
and up to 800 per annum in subsequent years. This represents
a planned increase of over £20 million in 2008/09 and £30
million a year thereafter on previously planned levels of investment.
It would be perverse if Defence Estates were spending
money improving properties which it intends to dispose of when
so much accommodation in which Service personnel are living is
in need of improvement. It was intended that the Annington deal
should incentivise the MoD to maintain properties to an acceptable
standard, so that it could dispose of them without expense if
they were no longer required. If the MoD is allowing property
to fall into disrepair prior to disposal, this is simply bad management.
We recommend that the MoD give details, in its response to this
report, on how much it has spent on upgrading property before
disposal (paragraph 63).
19. MOD maintains a full response repair service
on properties that are considered potentially surplus and are
therefore classified as non-core. This prevents deterioration.
Nonetheless, it is part of the contract between MOD and Annington
Homes Ltd that the properties are returned in "good and tenantable"
repair. This does not equate to a formal upgrade. By negotiation,
MOD limits the amount paid to AH as "dilapidations".
The majority of the work involved deals with redecoration and
minor internal repairs together with work to the external infrastructure.
20. In the release of properties during the last
three financial years amounting to 1401 units of different type
and style, some £9.26 million was paid to AH in dilapidations,
equating to some £6,600 per property. The payment of dilapidation
costs and return of non-core properties to AH ensures we divest
the public purse of liability for rent and maintenance of houses
for which we have no long term requirement. As a result of the
return of properties to AH MOD saves around £6,300 per annum
for each property.
We recommend that, in its response to our report,
the MoD set out how it plans to reduce the number of vacant Service
family homes. We also expect the MoD to set out when the key decisions
will be made which will provide clarity on the number and location
of Service family homes needed in the future (paragraph 70).
21. It should be noted that Service personnel who
are married or are in a civil partnership have an entitlement
to SFA as part of their conditions of service. To meet this obligation
it is necessary for Defence Estates to queue homes for people.
This involves holding properties as a management margin to achieve
this objective and differs from the situation in Local Authorities
who manage waiting lists.
22. At present, a number of SFA are held pending
planned moves of Service Units and this figure will decrease as
moves occur. In addition, sufficient void levels have to be maintained
to allow properties to be modernised.
23. The MOD is fully focussed on the need to reduce
voids and has taken action to this end since the Committee sat.
MOD accepts, however, that we need to reduce the number of void
properties and action has already been taken to dispose of an
additional 850 in this financial year. Defence Estates are working
very closely with Service customers to agree the future requirement
for SFA and so gain a greater degree of certainty that is needed
for the effective management of the SFA estate in Great Britain.
The Housing Operations Planning Committee (comprising representatives
from Defence Estates, customers and stakeholder communities) agrees
a Housing Operations Plan that details estate requirement, planned
investment and planned disposals.
24. Defence Estates is also actively pursuing opportunities
to sublet properties on a commercial basis in those cases where
there is a known gap between vacation by one unit and requirement
by another.
We note that the MoD offers individuals a loan
of up to £8,500 towards the purchase of a house. Given the
rise in house prices throughout the UK in the last decade, the
MoD should consider increasing the amount of loan offered to Service
personnel (paragraph 71).
25. MOD is currently conducting a Strategic Remuneration
Review which includes reviewing the Long Service Advance of Pay
for house purchase. Assistance is also provided to Service personnel
in other ways. For instance, in September 2006 MOD was granted
eligibility in relation to the Government Key Worker Living Programme
for a shared equity home ownership scheme which operates in the
East, London and South East. MOD officials are in dialogue with
other Government Departments to expand access to home ownership
products for Service personnel. A commercial shared equity
product is available for the Armed Forces which takes into account
the Service culture. MOD officials continue to examine the commercial
sector for home ownership solutions.
We recommend that, in the response to this report,
the MoD set out how it intends to respond to the proposals set
out in the Housing Green Paper, and how these policies will impact
on Service personnel in areas covered by the devolved administrations
(paragraph 72).
26. In response to the Housing Green Paper, Defence
Estates is continuing to work very closely with the Department
of Communities and Local Government and English Partnerships (EP)
to deliver more sustainable and affordable homes on surplus MOD
land. In particular, Connaught Barracks, Dover, has recently
been sold to EP and Defence Estates is currently agreeing terms
for the sale of Roussillon Barracks, Chichester. Defence Estates
is also jointly reviewing its other holdings which will help to
increase the supply of housing land generally and, together with
Key Worker Status, gives greater opportunity for Service personnel
to enter the housing market, with access to the HomeBuy scheme,
Intermediate Rent Scheme and the First Time Buyer Initiative -
the latter being available through a series of regional HomeBuy
Agents and not limited to Key Worker status. Although the Government
schemes do not extend to Wales, Scotland or Northern Ireland,
Defence Estates has similar informal arrangements to consult with
the devolved administrations to make the best use of surplus MOD
land and to help satisfy local needs for affordable housing.
27. The MOD has agreed, in principle, to provide
seven major sites, including those already announced for disposal
at both Aldershot and Chichester.
We welcome the steps which Annington Homes has
taken voluntarily to prioritise Service families when it sells
former Service Family Accommodation. However, the fact that Service
families may not in practice have the opportunity to buy their
own homes sits uneasily with the MoD's efforts to encourage home
ownership among Service personnel (paragraph 75).
28. MOD personnel are encouraged to prepare for a
return to civilian life during their careers and MOD has various
initiatives to help them, such as a Long Service Advance of Pay.
MOD also offers guidance through a Joint Service Housing Officer
and operates a scheme with a number of Housing Associations and
commercial companies giving access to nomination rights and equity
proposals. MOD has also negotiated Key Worker status for those
who wish to settle in areas where housing is more costly e.g.
London. This gives additional routes for personnel to enter the
housing market through various schemes. We are currently exploring
a number of options in this area.
The MoD must learn from the problems it experienced
in implementing the Housing Prime Contract. While new contractual
arrangements inevitably suffer from teething problems, it is extraordinary
that the MoD had to pay an additional £20 milliona
fifth of the contract valueto achieve a reasonable level
of service. We expect an explanation, and a progress report, in
the response to this report (paragraph 80).
29. The payment of £20 million reflected the
backlog of work services not carried out by the previous contractors
and a higher number of houses to be maintained than had originally
been assumed. The situation, as at 30 September 2007, is: 99.64%
of emergencies are effected within three hours; 91.51% of urgent
repairs are effected within five working days; and 94.86% of routine
repairs are effected within 20 days. A new performance measurement
for Response Orders "Right 1st Time" shows
an achievement rate of 85.88%. And Customer Satisfaction is at
96.78% and 94.35% for Helpdesk and response maintenance services
respectively. 99.22% of calls to the Helpdesk are answered within
two minutes and 92.84% are answered within 30 seconds or less,
showing a sustained level of improvement.
We welcome the increased focus on customer satisfaction
in the new Housing Customer Attitude Survey and its extension
to the occupants of Service accommodation overseas. We are disappointed
that the MoD has still to make the results of the CAS available
to us. We look for an analysis of the findings, and of the MoD's
plans to respond, in the response to this report (paragraph 82).
30. The main headline figures from the Housing Customer
Satisfaction Survey (CAS) are as follows:
| Issue
| CAS 2006 Worldwide
| CAS 2006 GB
| CAS 2006 Germany
| CAS 2006 Gibraltar
| CAS 2005
(GB only)
|
| Satisfaction with overall quality of housing service:
| | | |
| |
| Satisfied or very satisfied
| 45%
| 41%
| 61%
| 27%
| 56%
|
| Neither satisfied nor dissatisfied
| 20%
| 21%
| 17%
| 15%
| 24%
|
| Dissatisfied or very dissatisfied
| 35%
| 38%
| 21%
| 58%
| 21%
|
| Satisfied with overall quality of the property:
| | | |
| |
| Satisfied or very satisfied
| 46%
| 40%
| 61%
| 43%
| 57%
|
| Neither satisfied nor dissatisfied
| 19%
| 21%
| 16%
| 8% |
17% |
| Dissatisfied or very dissatisfied
| 35%
| 39%
| 22%
| 49%
| 26%
|
N.B.: The Cyprus sample is too small to be representative
31. The 2006 CAS was streamlined so as to be more focused and
exclude non-estate issues such as levels of long term detached
duty and operational commitments. It surveyed a random stratified
sample of some 8,000 SFA occupants worldwide. The extended deadline
for responses was 9 February 2007 and a 30% response rate was
achieved, an improvement on the 24% response to the 2005 GB-only
survey.
32. There are some variances in responses between
locations. For example, the dissatisfaction with the repairs
service in England and Wales reflects initial teething problems
with the Modern Housing Solutions helpdesk. These problems have
been addressed and surveys taken since the CAS was conducted are
now showing high levels of customer satisfaction.
33. Key Themes
Strengths.
A number of the responses were encouraging. 76% of respondents
considered they had been allocated a house in good time and 82%
found repairs easy to report. 74% were satisfied with the integration
of Service and civilian communities on mixed estates. 59% were
satisfied or very satisfied with the appearance of their estate.
And 59% agreed that they had received a useful information pack.
Areas for improvement.
Key areas for improvement were identified as follows:
Quality of the house:
- 51%
were dissatisfied or very dissatisfied with the standard of the
kitchen
- 50% were dissatisfied or very dissatisfied with
the amount of storage space
- 43% were dissatisfied or very dissatisfied with
the standard of the bathroom (although 41% were satisfied or very
satisfied)
- 42% were dissatisfied or very dissatisfied with
the standard of the curtains
Quality of housing service:
- 70% disagreed or strongly disagreed
that they were given a choice of houses
- 65% disagreed or strongly disagreed that they
had been given estate agent style details of the property they
were allocated
- 53% disagreed or strongly disagreed that they
were given a choice of estates
- 50% felt that the housing service was inconsistent
across regions
- 49% disagreed or strongly disagreed that repairs
were completed within published target times (although 51% agreed
or strongly agreed)
- 44% disagreed or strongly disagreed that workmen
turned up when they said they would (although 48% agreed or strongly
agreed)
34. All these areas for improvement will be addressed
and monitored by the housing providers through improvement action
plans. In a number of cases, initiatives have been either implemented
or set in hand since the survey was conducted. For example, all
aspects of the service in GB are now conducted through either
the relevant prime contractor's helpdesk (for repairs) or the
Housing Information Centre (HIC) (for all other services). Both
contact centres operate to standardised processes across the country,
which should greatly reduce regional inconsistencies in GB.
35. To address global inconsistencies, closer liaison
is planned between Defence Estates, which manages SFA in GB, and
the overseas housing providers. This liaison will provide opportunities
to discuss general concerns and to consider best practice where
there are inconsistencies. More use will also be made of existing
relationships with external housing providers to identify good
practice elsewhere.
36. Some of the areas identified cannot easily be
addressed in the short term - for example, a choice of houses
cannot be offered in areas where particular house types are in
short supply, and additional storage space cannot be provided
without a corresponding reduction in living accommodation. But
these customer attitudes are important pointers to be taken into
account in the longer term strategy for SFA. All that said, the
current programme of improvements in GB, such as the replacement
of old bathrooms and kitchens, will address many of the concerns
that were raised.
37. In addition to the results of the CAS provided
above, Families' Continuous Attitude Surveys (FCAS) for each of
the single Services were published on 29 October 2007. The results
of the Army FCAS show that:
- 89% (Army), 80% (RAF) 87% (Navy)
of respondees were neutral, fairly satisfied or very satisfied
with the procedures for moving out of quarters.
- 70% (Army), 53% (RAF), 50% (Navy) of respondees
were neutral, fairly satisfied or very satisfied with the overall
service given by the service housing provider e.g. DE Housing
Directorate.
- 63% (Army), 49% (RAF), 60% (Navy) of respondees
were neutral, fairly satisfied or very satisfied with the maintenance
of their quarter.
These results will be considered along with the results
of the Housing CAS.
It is essential that there be robust inspection
of property to ensure that it is habitable before new tenants
move in, and wherever possible families should have the opportunity
to view property before moving (Paragraph 84).
38. MOD already has a robust inspection regime in
place to ensure that they are habitable before new occupants move
in. The Housing Prime Contract stipulates an agreed move-in standard
and Modern Housing Solutions is therefore contractually obliged
to prepare SFA to this standard. Training is undertaken to ensure
that the standard is consistently applied across the regions.
39. Wherever it is practical, arrangements are made
for occupants to see properties, although there has never been
a policy affording Service families an entitlement to preview
SFA. To introduce such a policy would generate significant travel
costs, given that some 20,000 moves take place each year. Notwithstanding
this, where reasonable, we will do all we can to assist those
who wish to carry out a pre-move visit.
40. We are also developing a web-based facility that
will allow occupants online access to information about SFA at
their destination in Great Britain along the lines of that provided
by many estate agents.
During our visits we encountered an attitude of
resignation to poor maintenance of married quarters. The contractorisation
of responsibility for maintenance seems to have left widespread
confusion about how to get things done. The power to resolve maintenance
issues hadin the name of efficiencybeen removed
from the chain of command and even from Defence Estates. There
was no longer any local estates manager responsible for sorting
out problems and with whom the unit command could engage directly.
Both unit commanders and Defence Estates officials were helpless
to resolve the situation; worse, they did not seem to know where
responsibility lay nor what, if anything, they could do. At present,
there is no sense that anyone has ownership of the problem: someone
in the chain of command needs to be clearly identified and authorised
to ensure that the contractor gets work done. If the problems
we encountered are representative of the situation across the
MoD's built estate, then it is a serious failure of policy. It
is exacerbated by an alarming lack of recognition at senior levels
that these problems are more than minor difficulties (paragraph
85).
41. MOD considers that the problems reported to the
Committee are neither a fair reflection of the overall position
nor a reflection of a serious policy failure. Repair levels,
quality and customer satisfaction for the Housing Prime Contract
have improved significantly over the past 12 months.
42. The MOD does not agree that the power to resolve
maintenance issues has been removed from Defence Estates. That
organisation provides a housing service in Great Britain that
includes maintenance and, although a contractor provides this
on its behalf, Defence Estates retains full command & control
and direction over that contractor's activities. MOD therefore
retains ultimate responsibility for the service that is provided.
Moreover, we provide a freephone Helpdesk - which is in operation
24 hours a day, 7 days a week - to assist occupants in resolving
their repair issues; and this is supplemented by face-to-face
contact between our housing and maintenance representatives at
regional and local levels.
43. At the highest levels, Defence Estates is working
closely with its stakeholders and customer representatives (including
the chain of command) to ensure that they understand the new processes
and recognise their role in them. Further, it has ensured that
the clear links, which have always existed between its Area Housing
Managers, unit commanders and other stakeholders, continue to
strengthen.
44. We do accept that some of those involved in providing
the housing service below the Area Housing Manager level have
felt disempowered by the changes to the way in which business
is now conducted. Consequently, Defence Estates has recently
given greater financial and commercial delegations to its local
housing staff, so empowering them to resolve local issues more
quickly.
45. These issues are fully recognised by senior managers
within the organisation and Defence Estates continues to work
to engender a culture in which individuals at all levels take
responsibility for the service that they provide.
We note the measures outlined by the MoD in 2005
which aim to release parts of the defence estate for either re-use
or disposal. Such rationalisation can lead to much disruption
for both Service personnel and civilian staff and the MoD must
ensure that the process is managed as effectively as possible
to limit such disruption (paragraph 91).
46. We completely understand the difficulties that
change brings to families, but rationalisation of the MOD's estate
is essential if we are to create an estate of the right size and
quality to support the delivery of defence capability. To assist
in planning for the future, and in accordance with the aspiration
set out in the Defence Estate Strategy 2006, MOD is producing
a Defence Estate Development Plan (DEDP). The Plan will set out
the first framework, looking forward to 2030, for the coherent
development of the estate to meet the future needs of Defence,
and the priorities for investment and rationalisation arising
from it. Decisions and actions emanating from the management of
the Plan will be notified to the appropriate Command chains to
ensure personnel are informed accordingly.
The strategic plan for London needs to be brought
to a conclusion as soon as possible to ensure that proper investment
decisions can be made (paragraph 93).
47. Project MOD Estate London (Model) is an award
winning and innovative approach to estate disposal and development
(using what is known as Prime Plus contracting). The Project
is progressing as planned and will not only see the redevelopment
of RAF Northolt but contribute a number of brown-field sites for
disposal with the potential for significant residential development.
Following the disposal of Chelsea Barracks, the Department has
recently set in train a review of the remaining London barracks
which will reach conclusions in the first half of 2008. Finally,
the Department is continuing to consider its requirement for office
buildings in central London and, as announced by the Permanent
Under Secretary and the Chief of the Defence Staff recently, there
may be opportunities to further reduce the number (currently three).
While we understand that there is competition
for scarce resources, we are concerned that the proceeds from
the disposal of assets are not being properly reinvested within
Defence Estates to improve the quality of the estate as a whole.
Not only does this slow the vital process of estate improvement,
it militates against innovative and creative rationalisation decisions:
Defence Estates has no financial incentive to restructure the
estate in a cost-effective manner if the proceeds from any sales
are siphoned off to ease other parts of the MoD's budget (paragraph
97).
48. Government departments are required to take a
strategic overview of their total asset base, its renewal and
eventual replacement, and agree challenging but achievable asset
management strategies as part of the CSR. CSR capital budgets
reflect those plans and are set net of anticipated receipts from
asset disposals. Capital Departmental Expenditure Limit budgets
ensure that disposal proceeds identified in that process are re-invested
in the asset base, subject to the normal budgeting guidance -
which should ensure the best use of the available capital budget
across the department concerned. Although there is no direct
link between individual asset disposal and investment in the defence
estate, capital investment in the defence estate over many years
has exceeded the receipts generated in those years, and we expect
this to continue over the CSR period.
The MoD, through the Defence Training Review Rationalisation
Programme, is seeking to rationalise the Defence Training Estate
and to improve those sites and facilities that are retained. However,
demand for training may well increase in the future, particularly
given the relocation of UK Service personnel from Germany. The
MoD should, in its response to our report, set out how it plans
to match the future demand for training land, which is likely
to increase, with a reducing Defence Training Estate. The MoD
should also set out how it will address the concern of the Council
for National Parks that rationalisation of the Defence Training
Estate might intensify the use of training on the land in National
Parks (paragraph 104).
49. The Defence Training Review Programme is concerned
with improving the cost-effectiveness of specialist training for
service personnel by combining courses and concentrating them
at Centres of Excellence. This is not expected to increase demand
for access to military training land.
50. The MOD is very conscious of the need to provide
effective training facilities to cater for the future disposition
of the armed forces in the UK. The situation will change slowly
over time and we do not envisage, at this time, any major changes
to the Defence Training Estate.
51. The Defence Requirements Organisation is undertaking
an assessment of the training demand and the Defence Training
Estate is undertaking an assessment of capacity of current land
holdings to deliver the requirement within environmental constraints.
This is an extremely complex task and a report by Defence Estates
is expected in 2009. This 'matching methodology' approach will
assess supply against demand and will support studies into future
training provision.
52. Current operational training requirements are
such that it is not possible to reduce our training in National
Parks without an unacceptable impact on the Armed Forces' capabilities.
Some 30% of the Defence Training Estate is located in three Parks
- Northumberland, Dartmoor and the Pembrokeshire Coast National
Parks. They provide essential facilities for artillery, light
force and armoured vehicle gunnery training. We also train over
the North Yorkshire Moors, Brecon Beacons and Yorkshire Dales
National Parks. Military training within the National Parks is
carried out within the terms agreed with the National Park Authorities
and statutory undertakings. Finally, the MOD is committed to
ensuring that new, renewed or intensified use of land for defence
purposes is subject to formal consultation with the National Parks
Authorities.
53. Military low flying is carried out in accordance
with strict regulations. MOD recognises that there is particular
concern over very low flying by helicopters in the National Parks.
It is engaging with the National Park Authorities on ways to minimise
impact yet still achieve the training output.
We welcome the recognition by the MoD that it,
like any other department of state, must reduce energy consumption
and its effect on the environment. The experiment at RAF Kinloss
has clearly been a success and we congratulate the MoD for this
innovative approach to energy management, which has delivered
substantial savings over a relatively short period of time. However,
we are concerned at the slow pace at which the MoD has built on
this success. Defence Estates should extend the Kinloss experiment
to other facilities as soon as possible (paragraph 113).
54. Building on the Kinloss experience the Department
has put in place for 2007/08 an additional £5 million fund
specifically for energy projects. As at 30 September 2007, 31
energy improvement projects are being taken forward this FY to
a value of £3.8 million. For this investment we are predicting
an energy bill saving of £1.5 million every year and an annual
reduction in carbon emissions of 4044 tonnes.
55. The Kinloss project improved Building Energy
Management Systems. The lessons from this work have been rolled
out to RAF Brize Norton, RAF Lossiemouth and RAF Halton. Three
Building Energy Management System projects are now in progress
at a cost of £670,000 with projected annual energy and carbon
savings of £538,000 and 1092 tonnes respectively.
56. To further encourage innovation in the SW we
have incentivized the Regional Prime Contractor through a partnership
arrangement to cut energy consumption by 10% across 10 Navy sites.
If successful, the initiative will be applied to other parts
of the estate.
We find it completely unacceptable that, in 2006,
the MoD did not know the condition of 77% of the historic buildings
for which it was responsible. We acknowledge the improvements
which Defence Estates has made since that time, and look forward
to hearing in March 2008 that Defence Estates is aware of the
condition of all of the historic buildings for which it is responsible.
However, it is not enough for the MoD to be aware of the condition
of its historic buildings, it must maintain them. In its response
to our Report, the MoD should set out how it plans to maintain
the historic buildings and Sites of Special Scientific Interest
in its care (paragraph 118).
57. The Department accepts that in 2006 the condition
of 77% of its historic buildings was unknown centrally. As at
30 September 2007 the condition of 85% of the Department's historic
buildings is known. The Department is on track meet its target
of zero historic buildings with condition unknown by 1 April 2008.
58. The Department's Biennial Heritage Conservation
Report (published September 2007) details its progress in managing
its estate heritage assets.
59. MOD is producing a report by December 2007 that
will provide a costed programme of works for the Buildings at
Risk on the MOD estate. This information will be available to
all Top Level Budget Holders, which will allow them to build improvement
works into their Planning Round.
60. MOD is considered to be an exemplar of best practice
in the management of its heritage assets in many sectors. As
the largest public landowner of Sites of Special Scientific Interest
(SSSI) in the UK, MOD recognises and accepts that it has a responsibility
to maintain and improve these sites. MOD is continuing to work
towards the Public Service Agreement (PSA) target of having 95%
of SSSI in target condition by 2010. Currently, 81% of MOD's SSSI
are in target condition (as at March 2007). MOD has a costed
programme of work for capital and maintenance works up to 2016.
This identifies the profile of works required to meet the PSA
target and the ongoing costs to maintain the sites in the long
term.
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