Appendix: Government response
Introduction
1. This document is the Government's response to
the Defence Select Committee's report Defence Procurement 2006
(First Report of Session 2006-07), published on 8 December 2006.
The Committee's conclusions and recommendations are set out in
bold.
Response to Conclusions and Recommendations
We congratulate the DPA on achieving its Key Targets
and the MoD's Public Service Agreement Target for Acquisition
in 2005-06. (Paragraph 8)
2. We are grateful for the Committee's recognition
of the hard work undertaken across the Department, which resulted
in the achievement of both the Key Targets and the MoD's Public
Sector Agreement Target for Acquisition in 2005-06.
We are pleased to see that the MoD is getting
a better grip on programme time schedules. Off-the-shelf procurement,
where available, can reduce the risk of programme time slippage.
We look to the MoD to ensure that project teams are made aware
of the lessons from the off-the-shelf procurement of the Javelin
medium range anti-tank guided weapon, as this appears to be a
good example of the benefits which can be delivered from this
procurement route. (Paragraph 13)
3. The MoD extracts lessons from projects in various
ways including learning workshops, lessons learned/ Post Project
Evaluation (PPE) reports and Gateway reviews. These lessons
are passed to the Learning From Experience (LFE) team for broader
publication through the LFE website. Lessons learned from the
Javelin project have been captured and the IPT held an LFE day
on 10 February 2005 to highlight the key lessons learned; these
lessons have been published on the LFE website on the Defence
Intranet, which is available to the entire acquisition community.
4. The Learning from Experience Process is a cornerstone
of the development of the MoD Acquisition Operating Framework
(AOF)a work-stream flowing from the Defence Industrial
Strategy (DIS). The newly revised process will ensure that not
only will Projects continue to benefit from their own and shared
LFE, but that Process Owners and AOF Content Sponsors update their
content in response to appropriate lessons learned. This will
ensure that the organisation continues to learn from good practice.
While cost growth on defence equipment projects
in 2005-06 was below the target, we have concerns that the main
reason for this was reduction in the quantity of equipment ordered.
Trade-offs between cost, time and performance are part of the
Smart Acquisition process, but we expect our Armed Forces to receive
equipment in the numbers required and with the capability to do
the task required of it. Meeting Key Targets should not be given
priority over meeting the requirements of our Armed Forces. (Paragraph
17)
5. As the Committee acknowledge one of the key principles
of Smart Acquisition is the trading of performance, cost and time.
In its review of Major Projects in 2005 the Committee of Public
Accounts said "the Department needs to be willing to sacrifice
specific elements of capability on particular programmes to meet
time and cost constraints if it is to deliver timely and cost
effective capability from the defence budget as a whole".
Such trade offs are not made lightly and the implications are
carefully considered. We do not believe any of the decisions taken
to meet the MoD's Public Sector Agreement Target or DPA Key Targets
were detrimental to meeting the key requirements of the Armed
Forces. Our primary concern on which we focus is the capability
delivered rather than the platform and equipment numbers. Some
£3.3 billion of equipment was delivered in FY 2005/06, the
majority of which is new or updated capability for the Front Line
Commands.
We are concerned to hear that, in the current
financial year, potential cost increases on the Astute submarine
and Type 45 Destroyer programmes are putting pressure on the DPA's
Key Target covering cost growth, and that the Key Target covering
asset deliveries is at risk. We look to the MoD to monitor performance
closely against these two targets, and to seek to limit potential
further cost growth on the Astute and Type 45 programmes. We will
also be looking closely at the Major Projects Report 2006 to ensure
that the cost increases on these two programmes are not symptomatic
of wider problems within the MoD's procurement process. (Paragraph
18)
6. We recognise that there is a degree of risk associated
with the achievement of Key Target 4 on Asset Deliveries, and
are closely monitoring the position; some important deliveries
are due to take place close to the year-end point. The DPA Executive
Board is doing all that it can to help the Integrated Project
Team Leaders and on balance we expect this target will be achieved.
7. The Astute project faces significant financial
challenges and work is progressing with BAE SYSTEMS and other
stakeholders to drive out costs across the current programme for
boats 1 to 3. Scoping studies for the subsequent programme, boat
4 onwards, have indicated the potential for design simplification
and efforts are focused on achieving the means to deliver the
associated savings.
8. Bearing down on Type 45 cost pressures is being
approached through ongoing negotiations with BAE SYSTEMS for hulls
4-6. The project is making progress and January saw the launch
of the second ship in the class, HMS Dauntless.
Work to merge the Defence Procurement Agency and
the Defence Logistics Organisation is underway and, on current
plans, the new organisation will begin operating on 2 April 2007.
The MoD is managing the merger as a project with four phases and
target dates for the completion of each of these phases. Given
the importance and scale of the merger, we recommend that the
MoD provide us with quarterly progress reports. (Paragraph 24)
9. Enclosed separately is a summary of Phase 2 of
the programme which ran to the end of December 2006.[1]
We will provide a similar summary when Phase 3 concludes at the
end of March 2007.
A key objective of the new Defence Equipment &
Support organisation is to improve the management of acquisition
on a through-life basis. We are pleased to learn that there will
be new targets to measure the performance in this area and a target
covering how quickly the new organisation responds to the needs
of our Armed Forces. Given some of the substantial cost increases
and time slippage experienced by some equipment programmes in
the past, we expect the MoD to continue to monitor its performance
at procuring equipment to time, cost and quality, and for the
performance data to be published on an annual basis as it is now.
Otherwise, there is a risk that poor procurement performance could
be buried in long-term project management data. (Paragraph 26)
10. We will continue to monitor performance of procuring
equipment to time, cost and performance within the new Defence
Equipment & Support organisation. In FY 2007/08 acquisition
performance will be reported externally against the extant Departmental
Public Service Agreement. The current Comprehensive Spending Review
negotiation will determine the Departmental performance targets
post 2007-08. The Major Projects Report will also continue and
we are currently examining how this might evolve to reflect more
appropriately the management of projects and capability on a through-life
basis.
The success of the Defence Equipment & Support
organisation will depend on whether the new organisation has the
staff with the required skills to improve Through Life Capability
Management and provide more agility in responding to the needs
of the Armed Forces. Much work is being undertaken to identify
the current skills gaps and to address these through training
or external recruitment, and we welcome this. It is essential
that the MoD commit the investment required to address the skills
gaps identified. (Paragraph 31)
11. DE&S has established a specific project to
improve skills in the new organisation, focussing first on the
commercial, financial and project management skills critical to
business success. Additional funding has been put into the budget
next year and in subsequent years to deliver improved levels of
professional qualifications, to cross-train staff into these functions
and recruit new skills where necessary.
We recognise that collocating the Defence Logistics
Organisation with the Defence Procurement Agency is a sensible
step, given that the aim of the merger of these two organisations
is to improve Through Life Capability Management. The merger will
result in a substantial number of job losses and the collocation
will have a major impact, particularly on those who work for the
Defence Logistics Organisation and their families. We expect the
MoD to continue to consult with the Trades Unions during this
period of change and to provide appropriate support to those affected.
(Paragraph 34)
12. The statement "the merger will result in
a substantial number of job losses" is not correct. The Enabling
Acquisition Change review, and thus the merger, was not driven
by the need to identify savings. Current planned Departmental
efficiency programmes, including personnel reductions in the DPA
and DLO, will continue. The Trades Unions have been consulted
on these, and on both the DACP and collocation.
We would expect the merger of the Defence Procurement
Agency and the Defence Logistics Organisation to deliver substantial
efficiency gains. We look to the MoD to identify what efficiency
gains are likely to be delivered, and to monitor whether these
gains are achieved. (Paragraph 35)
13. There may be further efficiencies that can be
identified in due course for the DE&S TLB, but it is too early
to confirm this. Any such reductions would be subject to Trades
Union consultations in accordance with normal practice. Any future
efficiency measures will be monitored and delivered as a contribution
to departmental savings.
The new Defence Equipment & Support organisation
will be huge, in terms of both manpower and expenditure. Its roles
of procuring equipment and managing equipment through-life are
key to ensuring the effectiveness of our Armed Forces. We are
concerned that, as the organisation will not have agency status,
its activities may lose transparency. We recommend that the new
organisation publish an annual report so as to allow proper public
accountability, and parliamentary scrutiny in particular. (Paragraph
38)
14. The activities and performance of DE&S will
be fully reported on as part of the MOD Annual Report and Accounts.
In addition, the annual Major Projects Report to Parliament will
continue to cover major aspects of DE&S business.
We are surprised to learn that the prices for
boats 2 and 3 have still to be agreed and, as a consequence, the
financial liability to the MoD is unknown. We look to the MoD
to ensure that the negotiations on the prices for these boats
are resolved as soon as possible. Lessons must again be learned
from this programme, as letting contracts without pinning down
prices, and negotiating prices when equipment is at an advanced
stage of manufacture, cannot be considered 'Smart Acquisition'.
(Paragraph 47)
The delay in agreeing prices on Astute boats 2
and 3 is delaying the placing of a contract for boat 4. This,
in turn, has an impact on the submarine skills base in the UK.
We are examining this issue as part of our inquiry into the Future
of the Strategic Nuclear Deterrent: the manufacturing and skills
base and plan to report at the end of the year. (Paragraph 48)
15. The Astute contract was placed in March 1997
for the design and manufacture of three submarines. This is one
of the so-called legacy projects which were placed before 'Smart
Acquisition' was introduced. Following the difficulties reported
by BAES (Submarine Solutions) in 2002, an amended contract was
placed in December 2003, which separated out the design, development,
build and acceptance of the First of Class from Boats 2 and 3.
As a result, Boat 1 was priced as part of the agreement and, at
the insistence of BAES (Submarine Solutions), Boats 2 and 3 are
proceeding on ascertained costs pending completion of price negotiations.
16. Significant work has been done over the last
14 months to agree prices for Astute Boats 2 & 3 with BAES
(Submarine Solutions). A common price position was reached between
MoD and BAES (Submarine Solutions) in December 2006 and awaits
MoD approval, and BAES Corporate endorsement. The time taken to
agree prices for Boats 2 and 3 was to allow the Boat 1-3 design
and the Boat 1 build to reach a sufficient level of maturity to
deliver robust prices, whilst still delivering price agreement
prior to commencing Astute Boat 4 pre-production processes at
BAES (Submarine Solutions) at Barrow-in-Furness. This addresses
a key lesson learnt that the timing of pricing and placing a contract
for whole boat construction needs to be undertaken at an appropriate
time, balancing maturity of design and the opportunity for incentivisation.
17. The MoD intends to agree robust prices for future
Astute-class orders (Boat 4+ onwards) at an earlier stage than
was possible on Astute boats 2 & 3, building on the tighter
commercial terms proposed for, and the joint MoD/industry cost
estimating processes put in place, on Boats 2 & 3.
18. The criticality of a regular drumbeat in sustaining
the required capability and skills has been recognised. The 22-month
construction drumbeat has been introduced across the Astute Class,
better aligning resource availability with the programme requirements.
The approval to build the next Astute boat, Boat 4, is being sought
on this basis.
The price for the two future aircraft carriers
had yet to be agreed. The MoD has sensibly commissioned an independent
financial review to advise on what the carriers 'should' cost,
and it is to be hoped that this will lead to agreement on a challenging
contractual price which industry will seek to beat. We look to
the MoD to ensure that negotiations on price are moved forward
as quickly as possible so that the main investment decision on
the future carriers can be taken. (Paragraph 54)
19. Detailed negotiations between MoD and the Alliance
companies are in progress and are benefiting from the mature status
of the design for construction.
Discussions on the Future Carrier programme will
be crucial to the future of the UK shipbuilding industry. The
programme is a key element of the Maritime Industrial Strategy.
We will examine the Maritime Industrial Strategy as part of our
inquiry looking at the progress of the Defence Industrial Strategy.
(Paragraph 56)
20. Lord Drayson provided an update on the Maritime
Industrial Strategy to the Committee on 19 December as part of
his Defence Industrial Strategy Update.
We have no doubt that the Minister for Defence
Procurement, the Chief of Defence Procurement and MoD officials
have made considerable efforts to ensure that the United States
are fully aware of the information required by the UK on the Joint
Strike Fighter to allow the aircraft to be operated independently.
However, it is still uncertain whether the United States is prepared
to provide the required information. If the UK does not obtain
the assurances it needs from the United States, then it should
not sign the Memorandum of Understanding covering production,
sustainment and follow-on development. Such an impasse on a procurement
programme of such strategic importance to the UK would be a serious
blow to UK/US defence equipment co-operation, which has hitherto
been of such positive benefit to both our nations. If the required
assurances are not obtained by the end of the year, we recommend
that the MoD switch the majority of its effort and funding on
the programme into developing a fallback 'Plan B', so that an
alternative aircraft is available in case the UK has to withdraw
from the Joint Strike Fighter programme. We must not get into
a situation where there are no aircraft to operate from the two
new aircraft carriers when they enter service. (Paragraph 64)
21. The details of the assurances obtained from the
United States in connection with information access to JSF data
are detailed in a classified bilateral supplement to the Production,
Sustainment and Follow On Development (PSFD) MoU which was signed
by the Minister for Defence Procurement on 12 December 2006 and
entered into effect on 31 December 2006. The assurances we have
received fully meet the requirements set out by the UK to deliver
operational sovereignty.
We are concerned to hear that possible changes
to the early production of the Joint Strike Fighter aircraft programme
could lead to an increase in the price for each aircraft. We look
to the MoD to monitor this situation very closely and keep us
informed of developments. (Paragraph 65)
22. JSF continues to be the most cost-effective solution
for our Carrier Strike requirement. We have not yet made a main
investment decision and continue to monitor aircraft costs as
the early production orders for US aircraft are placed. We intend
working closely with the US and other partners to ensure that
best value solutions are delivered by Lockheed Martin (including
partners Northrop Grumman and BAES, as part of "Team JSF"),
Pratt and Whitney and GE/RR in accordance with the PSFD MoU. The
Committee will be kept informed of any major developments.
There has been a long list of defence equipment
projects that have experienced severe problems in terms of cost
overruns and time slippage, including Eurofighter Typhoon, Astute
submarines and Nimrod MRA4 aircraft. The procurement of eight
Chinook Mk 3 helicopters is a case which illustrates the impact
that poorly managed procurement can have on operations. Our Armed
Forces in Afghanistan and Iraq desperately need heavy lift helicopters,
yet eight such helicopters are sitting in hangars in the UK and
no-one can tell us when they will be operational. We look to the
MoD and Boeing to resolve this problem as quickly as possible.
The reputations of both parties have already suffered from this
sorry episode. (Paragraph 73)
23. The MoD has previously acknowledged that the
initial procurement of the eight Chinook Mk3 aircraft was deeply
flawed. The lessons learnt from this experience and the implementation
of SMART acquisition principles help ensure that past mistakes
are not repeated.
24. We are currently in a period of intensive analysis
and negotiations to develop a robust way forward. This process
has been time consuming but essential to avoid the mistakes of
the original procurement, as well as ensuring that all project
risks have been comprehensively explored and effectively mitigated.
The Defence Procurement Agency is to be congratulated
for its performance, to date, in procuring Urgent Operational
Requirements for UK Forces deployed on operations. We consider
that there are some important lessons which can be learned from
the procurement of Urgent Operational Requirements and applied
to mainstream equipment procurement, and we expect the MoD to
ensure that this is done. (Paragraph 77)
25. The UOR process is designed to acquire and deliver
rapidly to the front line theatre-specific, battle-winning capability
that is required urgently by our Armed Forces on operations. Both
the National Audit Office and the Public Accounts Committee have
acknowledged the success of this process and paid tribute to the
agility, flexibility and ingenuity it demonstrates. Some clear
behavioural lessons have already emerged from the UOR process:
more self-discipline in accepting what is available on the market
rather than going bespoke; incremental acquisition; and even closer
involvement of the front line in drawing up the requirement and
identifying solutions.
26. We are working on applying lessons from the UOR
process to our wider procurement as part of the MoD's follow-up
to the Enabling Acquisition Change report; this is being taken
forward under the direction of the MoD's Defence Commercial Director
which is due to complete in June this year. The results of this
work will inform the wider work of the Defence Acquisition Change
Programme.
We think it vital that the actual user of equipment
is involved in defining the requirement for both equipment procured
through the normal procurement process and equipment procured
through the Urgent Operational Requirements process. MoD should
have arrangements in place to ensure that the actual user of equipment
is consulted and involved in defining the requirement for new
equipment. (Paragraph 78)
27. It is a central tenet of the acquisition process
that users at all levels are involved in the requirement capture
as well as being represented within the Integrated Project Teams.
It is accepted that in some cases the arrangements have not worked
as well as they should. The Committee's point is well made and
is accepted. The recent re-definition and re-emphasis of the Service
user within the MoD customer role, together with the appointment
of the new three 3* Chiefs of Materiel to champion their individual
Services within the DE&S, should greatly improve the involvement
of the actual end user from the outset of every project.
During our visits to UK Armed Forces in Afghanistan
and Iraq before the Summer recess, we were told that additional
equipment was required urgently, such as more helicopters. We
welcome the Prime Minister's commitment that whatever package
of equipment commanders on the ground want will be provided. There
will always be a need for requests from the front line to be evaluated
by the chain of command, and ultimately approved by Ministers,
but this must be done quickly. We note the high satisfaction with
the Urgent Operational Requirements process, and look to the Ministry
of Defence and the Defence Procurement Agency to rise to the challenge
presented by the Prime Minister's commitment, ensuring that requests
from the field are processed as quickly as possible. We also look
to the Treasury to speed up the approval of the funding for such
equipment procurement and to recognise that the MoD will require
additional funding to support the equipment once in-service. Service
commanders must not be inhibited from asking for equipment required
in the field by fears that this will impact on their future budgets.
(Paragraph 83)
28. The Urgent Operational Requirement (UOR) process
fast tracks capability to forces on the Front Line. Time is the
key driver. All those concerned with the delivery of UORs fully
appreciate the importance of such Requirements and give them special
attention. UOR business is the highest priority of the Equipment
Capability area, taking precedence over other procurement activity.
UOR timeframes reflect the operational urgency of the requirement,
generally equating in a 'flash-to-bang' time of approximately
six months from identification of a capability gap to filling
of that gap. More complex equipment that requires additional development
or integration may unavoidably take longer to come into service.
29. While equipment is used on an operation, the
support costs are funded by the Treasury, and there is no need
for commanders on the ground to be inhibited by issues relating
to the long-term support of equipment procured under the UOR process:
this is dealt with as part of the MoD's normal planning process.
It is disappointing that modifications are required
to the General Service Respirator which will result in a ten month
delay in getting the respirator into service. We look to the MoD
to ensure that the necessary investment is made, and the required
retrialling undertaken, to ensure that the General Service Respirator
is fit for purpose when it enters service. (Paragraph 89)
30. Every effort is being made to minimise the delay
to introducing the General Service Respirator into service. The
latest user trials in late-2006 were successful in demonstrating
that the majority of previous issues had been resolved. However,
the recurrence of a problem for a minority of users was significant
enough to undermine confidence in the new respirator. The MoD
continues to be committed to the delivery of a product that is
fit-for-purpose in all climatic conditions and operational environments.
The investment in further rectification and validation trials
to demonstrate full compliance will delay the in-service date
until October 2007.
Given that UK Armed Forces personnel, and police
and ambulance personnel, are likely to be working together in
the future, we look to the Home Office and the Department of Health
to consider the benefits of procuring the same General Service
Respirator as is being procured for UK Armed Forces. (Paragraph
90)
31. Joint working with the Home Office and Department
of Health on Chemical, Biological, Radiological and Nuclear (CBRN)
research and acquisition programmes has been initiated. We have
shared requirements, research and other information and the MoD
is actively involved with the Home Office delivery team in exploring
the level of interest in the General Service Respirator from the
police and ambulance services.
The Maritime Composite Training System has the
potential to provide flexible and efficient training for Royal
Navy personnel. We look to the MoD to claw back some of the slippage
that this project has experienced and to ensure that the lessons
learned from the use of Earned Value Management techniques on
this project are promulgated to other project teams in the Defence
Procurement Agency. (Paragraph 101)
32. Both MoD and BAE Insyte are highly focused on
maintaining the current programme and wherever possible seeking
ways to recover the slippage. It is an ongoing activity, through
the formal reviews of the programme schedule, to examine any elements
that can be completed sooner which will contribute to recovery
of the programme.
33. With regard to the promulgation of lessons learned
from the use of Earned Value Management (EVM); the DPA has mandated
the use of EVM on projects valued at £20 million or above
and the implementation of this policy will be supported by a dedicated
team that will ensure the spread of best practice across the department.
The lessons from the Maritime Composite Training System (MCTS)
and other programmes will form a key part of the 'hands-on' support
that will be provided.
The Thermal Sighting System being procured by
the MoD will allow the Self Propelled High Velocity Missile system
to be operated at night, through cloud or in poor visibility and
address a significant capability gap. Changes in the threat mean
that 51 of the 134 Thermal Sighting Systems being procured are
no longer required. We expect the MoD to identify how these surplus
systems might be best used to ensure value for money for the money
spent. We also look to the MoD to find an alternative use for
the surplus 51 vehicles fitted with the Self Propelled High Velocity
Missile system. (Paragraph 106)
34. It has been decided that the excess Thermal Sighting
Systems will be best deployed as spares. The detail of this solution
is being negotiated with the supplier. Of the 51 surplus Self-Propelled
vehicles, 18 have re-roled as Troop Reconnaissance Vehicles, 3
are to be used in driver training and the remainder are being
used to reduce future purchase of major assemblies and spares
for the Self-Propelled High Velocity Missile fleet.
There are lessons to be learned from the successful
management of smaller-size equipment projects which can usefully
be applied to larger equipment projects, and we look to the MoD
to ensure that such lessons are promulgated. We are pleased to
hear that the MoD is working with the Australian Defence Materiel
Organisation and the National Audit Office to identify better
ways of defining project complexity and better ways of controlling
projects. It is vital that what is learned is fully embedded in
the new Defence Equipment & Support organisation, which will
be formed following the merger of the Defence Procurement Agency
and the Defence Logistics Organisation (Paragraph 110)
35. Learning from experience, and from other organisations,
is a key process within both DLO and DPA and this will be carried
forward into DE&S.
Annex: The Defence Logistics Organisation &
Defence Procurement Agency: Merger Programme
INTRODUCTION
The merger programme is divided into four phases
from July 2006 to March 2008. Phase 1, which ran from July to
September 2006, delivered agreement on elements of the top-level
design of DE&S, including its purpose, core functions and
top level performance measures. Strategic roles were defined and
agreed along with the top level structure with most appointments
filled.
Phase 2, which ran from October to Christmas, saw
work on further detailed design and implementation planning. Senior
post holders were appointed and given guidance on establishing
their respective business areas and were also given responsibility
for developing those functional aspects of DE&S required to
ensure a fit-for-purpose organisation is ready for the 1 April
2007.
Phase 3, from January to March 2007, will focus on
implementing what comes out of the design work currently underway.
Some of this will be deferred to 2007/08. The aim is to implement
the core changes and make sure everyone understands these ahead
of 30 March 2007.
Phase 4 will last from April 2007 until April 2008
and will consist of further "bedding-in" of the new
organisation and evolutionary changes to deliver a truly integrated
Procurement & Support Organisation.
PHASE 2 ACHIEVEMENTS
- A Paper was issued on 2 October
outlining Organisation Structure at Director General level and
above, a top-level business model, operating concept, core functions
and performance management approach.
- The incumbents of the new Chief of Materiel posts
were announced on 16 January. Chiefs of Materiel (Fleet) and (Land)
took up their appointments on 16 January; Chief of Materiel (Strike)
will start in April.
- All current posts have been mapped into the new
structure to create a fit-for-purpose solution which will evolve
from April 2007 as part of Phase 4 activity, through experience
and continuous improvement.
- Key processes have been identified and agreed
at top level and were circulated to staff in a paper published
17 January 2007.
- Agency disestablishment is being progressed.
DETAIL
- An Office of Government Commerce
Gateway review was concluded in November. The recommendations
in the report are currently being addressed.
- The top-level organisation design was produced
and communicated to staff, and configuration of Integrated Project
Teams within Director General Areas was decided.
- Detailed post mapping was carried out to form
a Trades Union (TU) consultation paper which was issued to TUs
on 16 January.
- A paper to communicate the DE&S organisational
design and operating principles to DPA and DLO staffs was released
on 17 January.
- The Launch Plan, including DE&S branding
and signage, is under development.
- Briefing and Breakthrough Plans for staff continue
to develop.
- A targeted Communication Plan was developed to
explain the Merger to Industry.
- Integration of DPA and DLO elements of infrastructure
is underway
- Development of financial and commercial processes
was largely concluded
- Governance of safety management within DE&S
was defined. Work to define delegations will continue in Phase
3.
- Proposals for development and implementation
of a technology management framework were developed.
- Development of corporate / internal communications
processes has begun, but will extend into Phase 3.
- Key Learning from Experience lessons have been
delivered.
CONCLUSION
Phase 2 was an intensely busy period but all of the
essential work planned for this Phase was achieved on time.
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