Select Committee on Public Accounts Twenty-Eighth Report


3. Managing the contract

Adopting a partnership approach

18. The success of these long-term contracts depends critically on the effectiveness of the partnership between the department and the contractor. On the National Savings deal (40th Report, Session 1999-2000), National Savings and Siemens put in place a joint governance structure to help to ensure that the partnership worked as intended. This structure was used to manage both the wide range of issues involved in the day-to-day running of the contract and to maintain strategic commitment to the partnership at senior levels within both organisations.

Measuring performance

19. Contracts should provide for compensation to be paid in the event that the contractor fails to meet the required performance standards, together with adequate arrangements for monitoring the contractor's performance in delivering the required services. In our report on Managing the Relationship in PFI Projects (42nd Report, Session 2001-02) 58% of authorities with a performance review process had made performance deductions from payments due to PFI contractors. This suggested that many authorities were not getting the service they required. If bids are priced on the assumption that actual performance will fall short of the required level, then contractors may not have a strong incentive to perform well.

Maintaining pressure for value for money

20. PFI contracts require appropriate mechanisms, such as benchmarking, market testing and open book accounting, to ensure that value for money is maintained over the lifetime of the project. Our report on Managing the Relationship in PFI Projects (42nd Report, Session 2001-02) found, however, that only around half of the contracts surveyed had such mechanisms in place. Over one in five authorities considered that there had been a decline in value for money in PFI projects after contract letting, with high prices for additional services a key area of concern.

Dealing with change

21. PFI contracts are generally of a long term nature and it is seldom possible to foresee all the changes that may later be required. Contracts therefore need to contain appropriate provisions for dealing with changing requirements. Our report on Managing the Relationship in PFI Projects (42nd Report, Session 2001-02) noted that 55% of the authorities surveyed had already used change procedures to update their contracts. Most of the changes had related to alterations in services, the introduction of new services, and additional works and changes to the design of buildings.

Sharing in windfall and refinancing gains

22. Departments should consider putting in place mechanisms to clawback part of any future windfall gains that contractors may earn so that there is at least a sharing of such benefits. When faced with a proposed clawback arrangement it is possible that bidders may adjust their proposed contract price upwards to compensate for the possible loss of future income. A department may therefore need to ask for prices from bidders with and without clawback to help it to determine the value for money of such an arrangement. The Prime deal (41st Report, Session 1998-99), the Newcastle Estate deal (19th Report, Session 1999-2000) and the revised Royal Armouries Museum deal (4th Report, Session 2001-02) have all included mechanisms to share the benefits of future windfall gains. In negotiating a deal with the contractor on the Airwave deal (64th Report, Session 2001-02), the Department failed to secure any clawback for the taxpayer of additional profits if other emergency services decide to join Airwave or if the system is sold to overseas governments. Failure to negotiate a clawback agreement was partly a product of the contractor being the only bidder.

23. Investors in PFI deals have on occasions made substantial gains following the refinancing of contracts. But only one in four of the early PFI contracts had clear arrangements to share refinancing gains with the public sector. In our report on the Refinancing of the Fazakerley Prison PFI contract (13th Report, Session 2000-01) the contractor had refinanced the project less than two years after the prison opened. The refinancing generated £10.7 million of benefits for the contractor's shareholders. A consequence of the refinancing, however, was that the Prison Service would be exposed to increased liabilities in the event of the contract being terminated. The Prison Service secured compensation of £1 million, which was consistent with the cost of the additional risks it faced, but did not receive any further share of the refinancing benefits. Our 13th Report, Session 2000-01, recommended that departments should expect to share in such refinancing gains in future.

24. As noted in our PFI Refinancing Update report (22nd Report, Session 2002-03) the Office of Government Commerce has now issued new guidance on how departments should provide in future PFI contracts for the sharing of refinancing gains. The guidance envisages that refinancing gains should be shared 50:50 between the private and public sectors on all new deals. The Office of Government Commerce has also negotiated with the private sector a code of practice applying to past PFI deals under which a 70:30 (private sector: public sector) split of refinancing gains would take place, even if no provision for sharing refinancing gains had been made in the original deal.

Improving project management skills

25. Staff responsible for managing PFI projects need to have the appropriate skills. Even where the right contractual framework has been put in place, departments may fail to realise the full potential benefits of projects if contracts are not managed effectively. Effective management requires a thorough understanding of the project and the contractual arrangements and an ability to build effective relationships with contractors. In our report on Managing the Relationship in PFI Projects (42nd Report, Session 2001-02) we found significant shortcomings in approaches to managing PFI contracts. Some departments, for example, provided little or no training on contract management.


 
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