Select Committee on Health Fifth Report


Closures of pharmacies

13. There was general agreement in our evidence that the numbers of pharmacies may initially increase following deregulation, but the majority of those who made submissions to us questioned the OFT conclusion that even in the long run, pharmacies in rural or deprived areas will not come under threat as a result of deregulation.[18] Several witnesses suggested that many small pharmacies serving rural, isolated or deprived areas are likely to become unviable if the market is deregulated entirely, enabling any supermarket to open an in-store pharmacy. John D'Arcy of the National Pharmaceutical Association (NPA) argued that:

there will be an increase in openings first off but that increase will settle down because the market, as we have already established, is inelastic. It is not going to go in the way it is described. There will be a bigger shift towards the bigger, better resourced players.[19]

14. It is argued that pharmacies in rural or deprived areas may lose a proportion of their dispensing revenue to new pharmacies, located particularly in supermarkets because customers with easy access to big stores may find this more convenient. Such a shift in business would not benefit consumers in terms of price, since there is no price competition on prescription medicine. However, it might expose customers without easy access to transport by making smaller pharmacies unviable. Sue Sharpe, chief executive of the Pharmaceutical Services Negotiating Committee (PSNC) told us that:

geo-demographic modelling […] shows that there are 858 pharmacies at present that are more than a mile already from a GP's surgery, so they are not the pharmacist next door. They are within the catchment areas of supermarkets that do not currently have pharmacies. All we need is a 10 to 15 per cent shift of business, convenience business, away from those pharmacies and we would expect the majority of them to move from viability to unviability.[20]

15. Liz Colling from the Co-operative Pharmacy Community Technical Panel concurred:

I am particularly concerned that these small pharmacies serve very distinct socially deprived areas and it would not need many prescriptions to go elsewhere, as a result of out of town shopping or whatever, for the services which these pharmacies currently provide to be no longer viable. An exit from that area will then create a whole new problem about socially deprived people not having access to, not just pharmacy services, but any kind of health services in some situations.[21]

16. According to the National Pharmaceutical Association (NPA), the threats to local communities were being felt particularly keenly by "the elderly, the infirm, mothers with young children".[22]

17. Consequently, with the exception of supermarket pharmacies, in their evidence to us the majority of the pharmacy industry not only appeared to disagree with the OFT on the issue of whether deregulation would lead to closures of pharmacies in the longer term, they also indirectly questioned the validity of the OFT's worst-case-scenario model. The model used by the OFT assumes that the two pharmacies closest to every new supermarket pharmacy close down. Given this assumption, and also given the extreme scenario that 2,127 supermarkets and 93 pharmacies currently without an NHS contract open fully fledged pharmacies, the OFT model showed that on average people would only have to travel 40 metres further to their nearest pharmacy. It also concluded that only 1% of the population would be more than one kilometre further away from their nearest pharmacy than they are at present.[23]

18. However, the OFT's own assertion that currently, nearly two thirds of pharmacies in Britain lie within 500 metres of another pharmacy seems to put into doubt the assumption that it is necessarily the pharmacies closest to new supermarket pharmacies that would close under the worst case scenario. As most submissions and much of the oral evidence pointed out, it is pharmacies in marginal communities that would be most threatened in a worst-case scenario model.

19. This Government has emphasised the crucial role of community pharmacies in delivering improvements in the NHS, a view which we support. The role of community pharmacies is not limited to dispensing prescriptions, but extends into providing NHS patients with free advice on medication and self-treatment, and can make a significant contribution to easing pressure on other NHS services. A policy which could lead to the closure of significant numbers of community pharmacies, or to less equitable distribution of community pharmacies dictated by commercial markets rather than the needs of patients, would therefore go against the best interests of the NHS. The issue of whether deregulation will result in significant closures of pharmacies, and in particular, pharmacies in rural or deprived areas is therefore crucial, and much of the evidence we have received indicates a strong likelihood of such closures.

Social impact of potential closures

20. The potential social impact of deregulation is twofold. First, if deregulation led to closures of pharmacies, this is likely to have a profound social impact on vulnerable groups who might effectively lose access to pharmacy services altogether.[24]

21. Vulnerable groups tend to be the biggest users of prescription services, as shown by OFT research. People over the age of 71 cash on average 13 prescriptions per year, compared to an average of just 6.4 in the 16-34 age group. Likewise, social classes D and E cash an average of 12.3 prescriptions per year, as compared to 9.3 in social classes A and B.[25] The OFT survey data show that people living in villages cash almost 50% more prescriptions as a yearly average (12.2) than do town and city dwellers (8.5).[26]

22. Ms Sharpe reminded us that:

We know in answer to a Parliamentary Question that was answered by the Minister responsible for pharmacy very recently, that 56 per cent of all prescriptions are for people over sixty. It seems to me to be self-evident that these are the high users of the local community pharmacy services, and therefore by definition these people [are those who] … will be affected.[27]

23. Furthermore, the OFT survey of pharmacy users clearly confirms that the closure of a local pharmacy would present a 'real problem' primarily to the elderly, women, the disabled, and the lower social classes. In their survey, 35% of disabled people and 35% of the 75+ age group responded that the closure of their local pharmacy would be a 'real problem' for them. While only 13% of social classes A and B felt it would be a 'real problem', the proportion rose to 30% of social classes D and E.[28] This skew in concern over potential closure of a local pharmacy is likely to be a reflection of access to private transport, as well as the fact that the elderly, the disabled, and the lower social classes are the groups who use pharmacies the most frequently.[29]

24. Speaking recently in the House of Lords, Lord Borrie, the former Director of Fair Trading (1976-1992), expressed the view that:

At present, patients—especially elderly patients, with whom we must be concerned—have ready access to a spread of pharmacies throughout the country, which is most helpful to healthcare. If entry regulations disappear and there is complete de-control, the ambition of supermarkets will be such that many pharmacies will be in difficulty and no longer viable, which will be seriously dangerous to people's health."[30]

25. If deregulation were to lead to some communities being left without access to local pharmacy services, the social impact among elderly and less privileged groups could be grave. This outcome would clearly run counter to other government initiatives expressly intended to redress the health inequalities between different groups in society.

26. The second area of social impact potentially arising from deregulation concerns the provision of services which may be time-consuming, unprofitable, or have social stigma attached to them. Much of our evidence expressed concern as to whether pharmacies in supermarkets would be happy to provide compliance aids and home delivery services or drugs for addicts, emergency contraception and sexual health advice on their premises. ASDA assured us that most of these services are provided in their supermarkets except home delivery, which one store does "quite a bit but not very much".[31] Mr Evans, in the same response, then changed the argument:

I think you are making the assumption that supermarkets would take over these roles from other pharmacies. I am not sure if I agree with that. I think that if the market were deregulated, more pharmacies would exist rather than less pharmacies, so that the current pharmacies out there would still be there.[32]

27. Our evidence conflicts with that view. We believe that the willingness of all pharmacies, including supermarkets, to provide such services is a key issue, and one that is integral to the Government's plan for extending the roles of community pharmacists. Irrespective of issues concerning deregulation, the Government must ensure that local PCTs have sufficient levers at their disposal to oblige pharmacies to provide services such as emergency contraception and these essential extra services for the elderly, disabled, substance abusers and mentally ill wherever they are needed.

The Essential Small Pharmacy Scheme and dispensing doctors

28. The OFT report argued that if deregulation were to cause localised problems, two schemes which already exist, the Essential Small Pharmacy Scheme (ESPS), and the system of allowing doctors to dispense prescriptions in rural areas, could be used to remedy the situation.[33]

29. The Essential Small Pharmacy Scheme (ESPS) exists to protect small pharmacies which are considered essential for local communities, but which are not in themselves financially viable because of their location. There are 340 ESPS pharmacies across the UK[34] although the rules on eligibility and payments vary between England, Scotland, and Wales.[35]

30. However, a number of witnesses argued that neither of these schemes is appropriate for such an increased role. As regards the ESPS, Mr D'Arcy of the NPA argued that:

The ESPS has been proposed as an alternative, but it is not a credible alternative or a way of solving the closure problem, because it is essentially a top-up payment, and it is not a particularly good one. It will keep a pharmacy afloat, but it does not turn it into a great pharmacy practice. If there were closures—and we have opined that there could be between 800-900 pharmacies at risk —if they were to be supported by an ESPS, it is untenable to suggest that the current arrangements, where the subsidy is taken from other pharmacy contractors' remuneration—that is not tenable as an alternative.[36]

31. A further measure to ensure provision of NHS prescription drugs in areas with poor access to pharmacies (particularly rural areas) consists of granting certain GP practices the right to dispense prescription medicines. In 2001, there were a total of 1,565 dispensing practices in the UK, staffed by more than 5,000 doctors. Of these, 1,242 were in England.[37] However, there are serious concerns about whether or not this would, or indeed should, become more widespread in a deregulated environment.

32. The British Medical Association emphasised the good service provided by dispensing doctors, whilst also acknowledging the delicate equilibrium between pharmacies and dispensing doctors.[38] On the other hand, the Chief Executive of the North Eastern Derbyshire Primary Care Trust argued that there was "a fundamental conflict of interest in the prescription and dispensing of medicines and we are opposed to total freedom being granted to GPs to provide both services."[39]

33. Quite apart from a possible conflict of interest between the role of a doctor and the role of dispensing prescription medication, there may be cost implications.[40] Even in the view of the OFT, dispensing doctors are not a universal option for remote, rural, or deprived areas. Matthew Johnson stated that: "Dispensing doctors should only come into play when there are real gaps where pharmacies cannot come in to the market, that is our view. The best thing is for pharmacists to dispense."[41]

34. We recommend that the dispensing doctors scheme is retained only where a pharmacy is unviable, even with the support of the Essential Small Pharmacy Scheme. Dispensing doctors should not be seen as a solution to problems arising from potential deregulation of entry into the market.

Deregulation and the quality of service

35. One of the central arguments of the OFT report is that with increased competition, the quality of service and innovation in the pharmacy sector is likely to improve, and that supermarket pharmacies have much to offer in this area. Jonathan May of the OFT explained:

We tried to look at quality of service with a series of proxies. One was the consultation area, the second one was opening hours and the third one was home delivery. If you look at the figures, you can see that the independents and the supermarkets score highest in terms of consultation areas, which is interesting if you compare with the multiples, for example—and consultation areas are clearly important for patients who may want to consult with their pharmacist. Supermarkets offer less, obviously, if you look at the chart we have there, in terms of home delivery, although it is worth noting that they probably offer a higher proportion than do multiples to patients in need. In terms of the third quality or service standard at which we looked, which is opening hours, clearly supermarkets would tend to be open longer.[42]

36. Mr Johnson added that research showed that pharmacies were more likely to open before 9 am in areas where there were more pharmacies per GP, and that pharmacies were also more likely to offer a consultation area if there were more supermarket pharmacies in their area.[43]

37. In some circumstances, increased competition may facilitate innovation and improvements in terms of the quality of service. However, it is difficult directly to transpose principles of competition onto the health care sector, which functions very differently from other sectors of industry, and we would only support competition within the pharmacy sector if it was clearly compatible with a planned provision of pharmacy services that ensured provision in deprived areas.

A shortage of pharmacists

38. There is currently a shortage of pharmacists in the UK, and the OFT along with witnesses from the industry acknowledge this.[44] However, whilst the OFT assumes that the effects of deregulation on the pharmacy labour market would be manageable, some argued that it is a key problem which, in a deregulated market, might increase the pressure in parts of the NHS. The Royal Pharmaceutical Society of Great Britain argued in their submission:

in the short term, the only readily available source of a substantial number of trained pharmacists and support staff would be NHS acute hospitals. Many hospitals are already experiencing staff shortages, and any net loss of staff would place additional pressures on the delivery of patient care and compromise plans for future developments in clinical services.[45]

39. Lloydspharmacy, a pharmacy chain, made a similar point in their submission, adding that "workforce shortages resulting from a major expansion in the number of pharmacies could easily result in costs to the NHS exceeding all the likely cost savings from deregulation.[46]

40. Mr D'Arcy from the NPA added a further dimension to the debate, suggesting that the proposed changes would "lead to inconsistency in service provision, which will be limited by availability of a pharmacist." He went on to argue:

But it must follow, if there are more pharmacy openings and thus more demand for pharmacists, that it will put pressure on the supply of existing pharmacists, and there will be attempts made to woo those pharmacists from existing positions. One has to go further and suggest that pharmacists who would be most affected would be those in less nice areas, who might be wooed to go to better areas, with the prospect of better working conditions and perhaps better money.[47]

Potential cost implications

41. The OFT estimated that the current system of regulation costs £26 million per annum, consisting of £10 million in NHS administration costs, and nearly £16 million in compliance costs to business. These costs, it is argued, would be entirely eliminated with deregulation.[48] Furthermore, the report also suggested that the cost of over-the-counter medicines (OTC) will fall, resulting in "annual customer savings of around £20-25 million on P-medicines [Pharmacy-only medicines], and a further £5 million on GSL [General Sales List] medicines."[49]

42. However, some witnesses argued that the OFT's estimates of potential savings were greatly inflated, whilst others maintained that they were simply unrealistic because costs would increase elsewhere. Both Boots and Lloydspharmacy attempted to replicate the OFT calculations of potential savings following from deregulation, and both reached considerably lower figures.[50] Boots provided a breakdown of their calculations, and estimated that the cost of the current regulatory system amounted to approximately £1.15 million per year for business, and £7.3 million per year for the NHS/the taxpayer, meaning that the recurrent system costs approximately £8.45 million in total per year, some £17 million less than the OFT's estimates.[51]

43. Boots, along with other witnesses, also pointed out that the OFT had not provided comprehensive estimates of the additional costs likely to arise in connection with deregulation of entry into the retail pharmacy market. Boots argued that there was likely to be a range of costs, both direct and indirect, including increasing costs to support unviable pharmacies in remote areas, and wage costs, which would need to be taken into account in any assessment of overall cost implications.

44. Both the OFT and ASDA acknowledge that some small pharmacies will become unviable in a deregulated market, and propose that the Essential Small Pharmacies Scheme (ESPS) is the appropriate mechanism for ensuring the continued provision of pharmacy services in rural or deprived areas.[52] Mr May of the OFT argued that even if doubling the cost of the ESPS, deregulation would still save money.[53] Others, however, argue that this scheme would need considerable expansion in a deregulated environment, which could end up costing as much as, and possibly even more than, any administrative and legal savings made through scrapping regulation.[54]

45. Witnesses did agree that savings could be made in NHS administration costs by deregulation, but argued that equivalent or greater savings could be made by amending the existing scheme without this wholesale deregulation. This did not seem to have been examined by the OFT report, and the Government should consider this in responding to the OFT report. We are not convinced that deregulation of retail pharmacy in the UK would lead to savings, either to the public purse, or to business. Indeed, there is some indication that (indirect) costs resulting from deregulation might in fact outweigh any savings made. We recommend that the Government develops a more robust set of models of potential costs and savings before relying on an economic argument to determine the fate of regulation of entry into the pharmacy market.


18   See, for example, Q110 Back

19   Q50  Back

20   Q61 Back

21   Q64 Back

22   Q51 Back

23   OFT609 (2003), paras. 5.40-5.49 Back

24   Note that the OFT view is that the scrapping of entry regulations would not lead to a substantial overall reduction in the number of pharmacies, and that the impact in terms of access would be no different among the elderly and low income groups. OFT609 (2003), para. 1.18 and 1.19 Back

25   OFT609 (2003), Appendix D, pp. 98-99 Back

26   OFT609 (2003), Appendix D, p. 98 Back

27   Q135 Back

28   OFT609 (2003), Appendix D, pp. 134-35 Back

29   OFT609 (2003), Appendix D, p. 98 Back

30   HL Deb, 25 February 2003, col123 Back

31   Q25 Back

32   Q25 Back

33   OFT609 (2003), para. 1.21 Back

34   These are distributed with 243 in England, 22 in Wales, 50 in Scotland, and 25 in Northern Ireland Back

35   OFT609 (2003), Appendix F Back

36   Q84 Back

37   OFT609 (2003), para. 2.19 and Table 2.2 Back

38   Ev 59 Back

39   Ev 60  Back

40   Q151 Back

41   Q152 Back

42   Q22 Back

43   Q21 Back

44   Q24 Back

45   Ev 51 (Royal Pharmaceutical Society of Great Britain) Back

46   Ev 56 Back

47   Q80 Back

48   OFT609 (2003), para. 6.2 and 6.31 Back

49   OFT609 (2003), para. 1.12 Back

50   Ev 42; Ev 56 Back

51   Ev 42 Back

52   Ev 6; OFT609 (2003), para. 1.21 Back

53   Q88 Back

54   Ev 50 (Association of Town Centre Management) Back


 
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